India's Postal Service has become the first government office in the country to be on the social networking platform Twitter.Hailed as one of India's most reliable and corruption-free services, the Department of Posts has been quick in adopting techonology.
Besides addressing grievances of consumers on Twitter, India Post will also use this popular platform to post updates on all postal services, give information on new offerings and celebrate its successes with people's participation.
"PostOffice is the community's window to the world. Do your bit; make it more useful. Do you face any difficulties or shortcomings in postal services? What appealed to you while visiting a post office? Do tweet your feedback. It will help us to serve you better," says the India Post message on Twitter.
The Twitter account which ia about three months old has 4,000 followers. Former Minister of State for External Affairs Shashi Tharoor in his Tweet congratulated India Post for interacting with the public on Twitter. He said, it is "an example for all ministries to emulate."
You can send your messages @PostOfficeIndia. It reaches out to investors with messages like: Standard 24 carat gold coins with India Post logo now available at major post offices across India.
Welcoming new followers, the account says, "Your neighbourhood post office is a community asset. It's yours. Do keep tweeting in about your experiences with and your requirements from India Post!"
The account gives information on special days like Mother's day, Earth's day, World Health Day spreading messages on how to keep in touch with others by writing letters etc.
It highlights examples of extraordinary work by the local postman in Mumbai , who delivered a parcel from Australia which had a unique address - Rajkumar Hirani, director of 3 Idiots and Munnabhai , Santa Cruz.
"Many thanks for the positive tweets, and in equal measure, for the brickbats. The latter will keep us focussed on the looming challenges," a tweet from India Post says.
Source http://business.rediff.com/report/2010/jun/02/tech-indias-postal-service-is-on-twitter.htm
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